Frequently Asked Questions (FAQs)
- Who is eligible to purchase Cognitive Therapy Training on Disc™?
- How can I purchase Cognitive Therapy Training on Disc™?
- How do I register?
- Can I order by telephone?
- Do you accept purchase orders?
- How do I request a Pro Forma Invoice? (NEW PROCEDURE)
- When can I expect to receive my order?
- Are preview copies available?
- We are a Library. What are your purchase policies and use permissions?
- Can I return an item?
- What is your Warranty Policy and Replacement Procedure?
- What if I have a defective disc?
- My audio sounds muffled. What's wrong?
- Can my local bookstore order your CT Training on Disc for me?
- Are session handouts available to those who purchase the CDs?
- We use PAL DVDs in my country. Can I play your region free NTSC DVD?
1. Who is eligible to purchase Cognitive Therapy Training on Disc™?
- Mental health professionals and graduate students in a mental health field.
At checkout you must verify your educational degree and affiliation.- Graduate students in a mental health field.
At checkout you must list your educational institution, placement year, and name of department.2. How can I purchase Cognitive Therapy Training on Disc™?
From our on-line store. Shop for the items you want and place them in your shopping cart. We accept Visa or MasterCard payments. At checkout you are asked to verify your status as a Mental Health professional or graduate student in a mental health field.3. How do I register?
You can register at any time.Make certain you enter a correct and valid email address since we use email to contact you in the event there is a question about your order or payment information.
You only have to Register one time. For future visits, you enter your email address and password. If you forgot your password enter the e-mail address you used to register. We will e-mail you a link that will allow you to enter a new password.
4. Can I order by telephone?
Sorry, the answer is No. We are a small training and publishing house and do not have the resources available. All orders are strictly through our on line store, mail order, or fax order. We can accept orders via fax if you prepay with your Visa or MasterCard.5. Do you accept Purchase Orders?
No. In order to maintain our low prices, all orders must be prepaid. We are a small training and publishing house and do not have the resources available. If your institution needs validation prior to preparing payment, we can prepare and email a Pro Forma Invoice6. How do I request a Pro Forma Invoice? (here is our new procedure)
If your organization needs to verify the exact amount due prior to issuing payment (whether by check or Visa or MasterCard), you can request a Pro Forma Invoice.
- Download the Pro Forma Invoice Request form from www.padesky.com/Downloads/forms.htm
Save the form to your computer as a Word document
Complete all required sections
Attach the form to an email and send to us
- We will prepare the Pro Forma Invoice and email it to you as a pdf attachment. The Pro Forma Invoice is valid for 30 days.
- We can accept prepayment via credit card (Visa or MasterCard only) or check.
If payment by check, the monies must be in US dollars drawn on a US branch bank. The name, address and complete AB routing numbers (9 digits) of the US bank must be imprinted on the check. Complete instructions regarding payment method and submission procedures are included on the Pro Forma Invoice Request form.
ADVISEMENT: we cannot send any pro forma invoices during our CT training travel schedule from April 30 to May 26, 2008.
7. When can I expect to receive my order?
When we are in town, we ship orders every Tuesday and Friday. We recommend you allow three weeks for delivery however it is possible your order will arrive before that time. Even though we are not a full time mail order company, we make every effort to process orders quickly. For exceptions see the "No Ship Dates" section on any of the following pages: Shipping/Tax, Home, Audio CDs, or DVDs.USA ORDERS: expect delivery 1-3 business days after mailing. Items are shipped First Class Mail through the United States Postal Service (USPS). If your order is over 14 ounces, it ships USPS Priority Mail. Please keep a close watch for your package or Delivery Notice.
FOREIGN ORDERS: Expect delivery 10+ business days after mailing. Items are shipped First Class Mail International. This is Air Mail through the United States Postal Service (USPS). Please keep a close watch for your package or Delivery Notice.Depending on your situation, you may receive a notice from your Postal Service (e.g. if you are not home when delivered; package too big for mailbox) and/or from your Country's Customs Department that you have a package waiting. We are unable to advise you about these procedures since they are determined by each Postal Office and each Country.
SPECIAL NOTE
We do not ship orders between December 15 and January 5. No exceptions.Due to the high volume of holiday mailings there is a high likelihood of vastly delayed orders and lost orders. We may accept orders during that time period but will not process or post them until January 6 or the first business day thereafter.
8. Are preview copies available?
Sorry but we do not provide preview copies of any of our materials. In order to keep our prices low all sales are final. Generally educational institutions expect to order preview copies of their educational materials. We do not have higher prices for institutions and would have to charge considerably more monies to all purchasers in order to make preview copies available to some. Our mission is to provide high quality Cognitive Therapy Training on Discs™ at low cost to all mental health professionals.9. We are a Library. What are your Purchase Policies and Use Permissions?
We are happy to work with libraries but they still need to provide mental health qualifying information and ensure distribution is limited to only the approved groups.Libraries wishing to purchase Cognitive Therapy Training on Disc™ must provide mental health qualifying information and agree to adhere to the following permissions and use restrictions:
Our audio and video training items are for use only by qualified mental health professionals or graduate students in a mental health program. Please make sure that check out is limited to these groups. Most libraries choose to place these items in the reference section to guarantee use restricted to the authorized groups only. Any duplication, other distribution, or electronic storage of this copyrighted material is strictly forbidden. Thank you for your attention and adherence to these permissions and use restrictions.
10. Can I return an item?
No. All Sales are Final. Only products with a manufacturing defect and a Return Authorization number (RA#) can be returned and replaced with the exact product.11. What is your Warranty Policy & Replacement Procedure?
Warranty Policy: All our Audio CDs and DVDs are professionally manufactured using high quality materials and processes. Any product found to have a manufacturing defect will be replaced free of charge for a period of 30 days from the date of purchase.
Replacement Procedure: DO NOT RETURN THE ITEM TO US WITHOUT PROPER AUTHORIZATION. Items that are returned to us without authorization do not qualify for warranty replacement.
If you believe you have a defective item, first read over our FAQ #12. As with any difficulty, the first step in problem solving is to try the disc in at least two different types of players to see if the problem repeats itself.If you determine the problem you are having meets the definition of a defective product, send us an email and include the following:
Sales Receipt Number
SKU Code (e.g. BEHX)
Disc Number (Disc x of x)
Detailed description of the defect
What you have done to try and correct the problem
Once we receive this information, we can review it and advise you how to proceedIf you realize the item is not defective but you are having some sort of problem, follow the recommendations we list in this FAQ page or email us for more self-help details.
12. What if I have a defective disc?
We are happy to replace a defective disc if that defect is from the manufacturing process and reported within the warranty period.There are two types of manufacturing defect.
Type A: disc will not launch / play
Check the disc in several other machines. Some older machines cannot play "burned Audio CDs" This is not a defect. Playback is not universally guaranteed. You need to play the disc in a modern player that can play these Audio CDs. If the problem is corrected when using another machine the disc does not have a manufacturing defect.
Make sure you are not trying to play a DVD in a CD player. A CD player cannot play DVDs.
Some older DVD players cannot play NTSC DVDs. This is not a defect. Playback is not universally guaranteed. You need to play the disc in a modern player that can play NTSC DVDs. Most DVD players made in the past 10 years can play NTSC DVDs.
Type B: no sound
Discs which have accidental damage do not qualify for warranty replacement.
Accidents such as: left in hot places, liquid spilled on them, damages due to dropping, scratches, and/or fingerprints. We realize accidents do happen but accidents are not a manufacturing defect or a warranty replacement issue.
Treat your discs carefully. Always store them in their paper sleeve. Do not set anything on them. Do not store them flat. Handle discs by the edges as fingerprints can damage the surface. Do not write anywhere on the disc.
13. My audio sounds muffled. What's wrong?
Most likely nothing is wrong. However, your speakers may be playing too much bass. A simple adjustment can correct this situation.
The following instructions apply to Windows Media Player 10:
Open Media Player by going to Start, Programs, Windows Media Player. At the top left of the screen there is a tab marked: Now Playing. Just below that tab is a white box with green horizontal lines in it. Click on that box to drop down the menu. Select "Enhancements". Move your cursor over the word Enhancements and you will see a drop down screen to the right. Select Graphic Equalizer. This opens a black box at the bottom left of your screen. The vertical bar to the far left is labeled 31 Hz. Move the green knob down to approximately -10 to -14. This lowers the bass on your speaker output. Hit the play button to hear how this setting sounds. Adjust the bass to suit your listening needs. If you do not like this setting, simply hit the Reset button. The Graphic Equalizer is an excellent way to tune the output for the audio programs you listen to. If you take the time to learn how to do this, it will enhance your listening experience.The following instructions apply to RealPlayer 10:
Open RealPlayer (Start - Programs - Real - RealPlayer). In the upper right corner, click on Tools and then Equalizer. Adjust the bass setting to your listening needs. Hit the play button to hear how this setting sounds. Adjust the bass to suit your listening needs. If you do not like this setting, simply hit the Reset button. The Graphic Equalizer is an excellent way to tune the output for the audio programs you listen to. If you take the time to learn how to do this, it will enhance your listening experience.Most audio system default settings are designed for playing music which has a very wide frequency range. The spoken voice has a very narrow range and the players tend to boost all signals whether they are present or not. As a result, if your system is set for music, voice only programs can sound muffled, muddy or full of bass. Many audio players need to be adjusted for voice only programs. You can adjust your system to maximize listening quality.
14. Can my local bookstore order your CT Training on Disc for me?
No. Our cognitive therapy training discs are sold only to the end user who must qualify as a mental health professional or a graduate student in a mental health field. Unfortunately, we cannot sell our products to companies who then sell the product to the end user since we have no way of controlling who qualifies as a mental health professional. Because of the need to qualify our buyer / end user, we are unable to sell our products to bookstores and other intermediaries.Sometimes buyers wish to order through a bookstore because they are concerned about the requirement for prepayment in US dollars. Ordering is simple and straightforward. If you pay with a Visa or MasterCard, your order is processed automatically in US dollars. There are no additional steps for you to take. Your credit card merchant handles any and all exchange rates.
15. Are session handouts available to those who purchase the CDs?
We do not provide handouts for any of our CT Training on Disc programs. Thanks for asking. It gives us the opportunity to tell you a few of the reasons why workshop handouts are not available.
16. We use PAL DVDs in my country. Can I play your region free NTSC DVD?
Absolutely. Our DVDs will play in all computer DVD players. In addition,-- if you live in the United States:
All stand alone DVD machines manufactured for use in the USA play NTSC DVDs.
-- if you live outside the United States:
The region code on our DVDs is set to Region 0. This means it can play in all countries, provided the NTSC signal can be played on the equipment being used. Most modern DVD players which normally play PAL formatted discs can also automatically play NTSC formatted DVDs. Modern TV sets allow NTSC playback although in some cases adjustments may be required through the user menu. Practically all PAL and NTSC DVDs will play fine throughout Australia, UK and Europe. This is because the DVDs and TV sets sold throughout these countries are dual PAL and NTSC compatible.